Bob Richards® Toyota has won the Toyota President’s Award for five consecutive years thanks to their outstanding commitment to customer satisfaction. In 2011, 2012, 2013, 2014 and 2015, Bob Richards® Toyota took home the prestigious President’s Award, the highest honor that can be achieved by a Toyota dealership, for excelling in a number of different categories throughout all areas of the dealership.
Bob Richards® Toyota’s number one goal is to provide the best experience possible for their customers. From knowledgeable staff in the showroom and finance center to expert technicians in the service department, they strive to go above and beyond to make sure their customers are satisfied with their experience each and every visit. You can count on Bob Richards® Toyota to assist you every step of the way, from start to finish. Stop by today to experience excellent customer service from a dealership you can rely on.
Bob Richards® Toyota is also the proud winner of the DealerRater Consumer Satisfaction Award for two years in a row!
If you would like to test-drive one of our popular vehicles from a trustworthy dealership, stop by Bob Richards® Toyota at 5512 Jefferson Davis Highway, North Augusta, SC 29841 today. We look forward to serving our customers from Augusta, Milledgeville, Macon, and throughout the CSRA.
Bob Richards Toyota / DLD Websites complies with the requirements of Title V of the Gramm-Leach-Bliley Act, 15 U.S.C. §6801 through §6810 ("GLB Act"), and the Federal Trade Commission's implementing regulation, Regulation P, 16 C.F.R. Part 313 ("Regulation P"), in particular, as both related to the disclosure and protection of Non-Public Personal Information ("NPI") for customers with regard to the authorized distribution and intended use of customers' financial information to other parties. Bob Richards Toyota / DLD Websites will substantially comply with the GLB Act and Regulation P for all customer NPI received, transferred or obtained from the use of this site or from a party.
Collection of Information
Bob Richards Toyota / DLD Websites may collect and use personal information to respond to requests for our services or to provide information about our services that may be of value. Certain personal information Bob Richards Toyota / Potratz Partners Automotive Advertising collects may be publicly available via government records, telephone books, or other widely available media however we treat all information provided as non-public. Bob Richards Toyota / Potratz Partners Automotive Advertising collects personal information from a variety of sources, including:
- Application Information (Information provided from loan applications and other forms such as names, addresses, telephone numbers, birthday, social security numbers, level of family income, employer's name, and employer's address);
- Credit Reports (Information from consumer reporting agencies
- Correspondence (Information provided when communicating in writing, online or by phone with our customer service representatives); and
- Marketing partners and publicly available databases (We receive information from our marketing partners, e.g., financial institutions, auto dealerships and other businesses and public databases which we use to help us serve our customers).
We use information that we obtain to evaluate auto loan applications, locate an appropriate auto dealer and/or lender for you, in order to provide high quality service, prevent fraud and, with the customer's consent, inform customers of offers of other Bob Richards Toyota / DLD Websites services offered by third parties. We may also use this information to confirm a customer's identity when they call us to inquire about their account.
Sharing of Information with Third Parties
Bob Richards Toyota / DLD Websites may disclose personal information to the following types of third parties: Bob Richards Toyota / DLD Websites partners (auto dealerships that meet customer's criteria and financial institutions), Credit Bureaus and Service Companies (companies that provide services to Bob Richards Toyota / DLD Websites in order to process auto loan applications). Personal information is disclosed to the foregoing entities solely for the purpose of locating a vehicle that meet the customer's criteria and to obtain credit for the purchase of such vehicle. Outlined below is the information we share with each type of third party.
- Bob Richards Toyota / DLD Websites Partners --
Bob Richards Toyota / DLD Websites offers its services in conjunction with auto dealerships, financial institutions and other businesses (collectively, Bob Richards Toyota / DLD Websites). When a customer completes a credit application with Bob Richards Toyota / DLD Websites for the purpose of locating a vehicle that meets their criteria and obtains credit for the purchase of such vehicle, the customer may agree to the sharing of information with that partner. The customer agrees that Bob Richards Toyota and/or its auto dealers or lending partners may forward their application to other auto dealers or lenders for consideration. The customer authorizes any auto dealer or lender who receives their application to retain it, to rely on it and to obtain such other information as require, including credit reports, to complete the processing of their request for credit. The customer further authorizes that any auto dealer or lender who receives this application to inform Bob Richards Toyota / DLD Websites and its lending partners of their credit decision. These relationships are clearly stated in the application and by completing the application the customer agrees to permit Bob Richards Toyota / DLD Websites to share their information, which may include the applicant's name, address, phone number, e-mail address, and other personal financial information with our partners. In addition, since we do not service auto loan applications, we will sell loan applications to auto dealerships. The customer will be notified of the auto dealership that will be servicing their auto loan application.
- Credit Reporting Agencies --
Companies involved in the loan process are a necessary part of the auto loan process. When a customer applies for credit, he/she agrees that we may request consumer credit reports from one or more credit reporting agencies in connection with their application and administration of the application. The customer may also authorize us to exchange credit information concerning their account with (and answer questions and requests from) others, such as merchants, other lenders and credit reporting agencies.
- Service Companies --
In order to provide quality service, Bob Richards Toyota / DLD Websites contracts with service providers for the essential role of processing loan applications. We may disclose some or all of the information we collect to these service providers but only in order to obtain credit for the customer. All of Bob Richards Toyota / DLD Websites service providers have entered into a contract with Bob Richards Toyota / DLD Websites that forbids them from using information provided by Bob Richards Toyota / DLD Websites for any purpose other than providing the service for Bob Richards Toyota / DLD Websites customers. These service companies are required by law to adhere to federal and state privacy regulations. Bob Richards Toyota / DLD Websites takes security precautions to monitor the use of the information and prevent the use of the information for any other purpose. When we contract with organizations to provide services to our customers, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
- Merchants --
Bob Richards Toyota / DLD Websites does not share any information with external merchants for the purpose of extending offers of goods and services without the customer's consent. Bob Richards Toyota / DLD Websites does NOT use third party advertising companies to provide advertisements or allow third party advertisers to track web browsing activities on its web sites.
In addition, Bob Richards Toyota / DLD Websites does not knowingly offer its services to minors. Similarly, Bob Richards Toyota / DLD Websites does not collect information from children. Our application approval process is designed to identify applications submitted by children and to prevent their use of our websites.
Exercising the Right to Opt-Out of Information Sharing
Bob Richards Toyota / DLD Websites provides its customers with the opportunity to opt-out of information sharing with affiliates and partners. A customer must make their opt-out decision before completing the auto loan application process. Customers can opt-out by clicking on the link at the bottom of the auto loan application screen.
Privacy Related Issues
Bob Richards Toyota / DLD Websites also uses Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted to or from Bob Richards Toyota / DLD Websites . We maintain up-to-date firewalls and use anti-virus software that updates automatically.
Bob Richards Toyota / DLD Websites uses technology to:
- Keep track of loan application statuses through the use of "Action tags" (also known as Web Beacons, Trackers, or Bugs), which are invisible pixel.gif files placed on web pages that are used to track web navigation to those pages.
Storing of Information
We maintain electronic loan application information and hardcopy data. We also protect all personal information by storing the information on tapes at an offsite facility in our Data Warehouse. The Data Warehouse is disconnected from the production environment and the information is used internally for reporting purposes.